Public Engagement & Reservations Coordinator

City of Concord; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

SilkRoad in Concord, NC is seeking a dedicated reservations coordinator to manage all indoor and outdoor facility bookings for the Parks & Recreation department. You will be the primary contact for reservations, handle inquiries, process requests, and ensure compliance with fees, COI requirements, and permits.

You will collaborate with Administration, Public Affairs, Buildings & Grounds, HR Risk, and Police to promote events, update websites and newsletters, and monitor co-sponsorships and

Qualifications

• Knowledge of customer service principles and practices
• Strong understanding of social media platforms and website management
• Ability to work independently and as part of a team
• Marketing concepts and principles

Responsibilities

• Facilitates, manages, and communicates all reservations and special event requests.
• Enforces departmental fees, charges, rules, regulations, and COI requirements.
• Monitors co-sponsorship requests, the 501c3 process, and revenue sharing agreements.
• Coordinates with the Administration Division to market facilities, programs, and events.
• Manages overall public engagement efforts, including social media posts, newsletters, and website updates.
• Partners with the Public Affairs department for the dissemination of City-wide communications.
• Coordinates rentals for various facilities, including shelters, community rooms, and athletic fields.
• Manages contracts, co-sponsorship agreements, public events, permit requirements, and the COI process.
• Collaborates with Buildings & Grounds, HR - Risk, and Police Department to ensure seamless operations of public events.
• Ensures all required documentation, licenses, and permits are obtained and maintained; reviews fees, processes, rules, and regulations for updates

Skills

Customer service

Social media management

Teamwork

Marketing concepts

Job description

SilkRoad in Concord, NC is seeking a dedicated reservations coordinator to manage all indoor and outdoor facility bookings for the Parks & Recreation department. You will be the primary contact for reservations, handle inquiries, process requests, and ensure compliance with fees, COI requirements, and permits.

You will collaborate with Administration, Public Affairs, Buildings & Grounds, HR Risk, and Police to promote events, update websites and newsletters, and monitor co-sponsorships and