Recreation Leader Part Time - ClearWater Arts

City of Concord; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ClearWater Arts Center and Studios & Ceramics Center in Concord seeks an administrative and operational support specialist to keep daily activities running smoothly. You will assist customers with registrations, reservations, and front desk inquiries, and help with facility setup and event support.

You will manage rosters, track participation, assist in loading kilns, move ceramic pieces, and help maintain supply areas while delivering engaging gallery tours to visitors and supporting

Qualifications

• Experience handling program registrations and facility reservations.
• Strong customer service and multitasking abilities.
• Ability to manage equipment setup and cleanup.
• Knowledge of safety practices and basic first aid.

Responsibilities

• Assist customers with registration for programs and facility reservations.
• Monitor participant groups and record rosters for reporting.
• Greet participants and direct them to classrooms; answer phones and address concerns.
• Assist in facility setup, maintenance and cleanup.
• Support special events planning and breakdown.
• Process registrations and handle frontline transactions with accuracy.
• Deliver engaging public gallery tours to visitors.
• Assist with loading/unloading kilns and moving ceramic pieces.
• Distribute clay, track materials, and manage towels and supplies.
• Maintain supply checklists and organize storage areas.

Skills

Customer service

Registration handling

Event support

Facility operations

Public gallery tours

Inventory management

Team coordination

Job description

The purpose of this position is to provide administrative and operational support to ensure the efficient day-to-day functioning of the ClearWater Arts Center and Studios & Ceramics Center.

Essential Duties and Responsibilities

• Assists customers with registration for programs and facility reservations both in-person and over the phone.
• Monitors participant groups, accounts for all instructors and participants, confirms registration, enforces all rules and regulations, and delivers rosters to instructors.
• Records participations for performance measure reporting.
• Performs customer service by greeting and directing participants to the appropriate classrooms and answering phones while addressing participant concerns and facility usage amongst tenants and visitors.
• Assists in facility set-up, maintenance and cleanliness of the facility, and arrangement of equipment and other resources for instructor use.
• Assists with preparations, set-up, implementation and breakdown of special events.
• Processes program registrations, create new accounts, issue official ID cards, and handle frontline participant/customer transactions with high accuracy.
• Delivers engaging public gallery tours to enhance visitor experiences and showcase Concord as an arts destination.
• Assists technical staff with loading and unloading kilns, carefully moving raw or fired ceramic pieces, and providing tactical support during public community workshops
• Distributes clay to participants, track materials inventory, stir glazes, retrieve necessary supplies, and manage the regular laundering of ceramic studio towels.
• Maintains detailed supply order checklists, organize designated storage areas, and manage weekly facility waste bin disposal workflows to optimize campus

Supplemental Functions

• Performs other similar duties as required.

Job Specifications and Qualifications

Knowledge

• Knowledge of art center operations;
• Philosophy and objectives of public recreation, personal health and hygiene;
• First Aid practices and techniques
• Prioritize work assignments;
• Customer service principles.
• Applicable local, state, and federal laws, rules, and regulations

Licensing and Certifications

• Valid North Carolina Driver's License preferred

PLEASE NOTE: Applicants must meet the City's criteria for an acceptable driving record.

Working Conditions / Physical Requirements

• Positions in this class require: fine dexterity, vision, hearing, talking, sitting, handling, standing, walking, lifting, carrying, reaching, kneeling, pushing/pulling, climbing, bending, crouching, twisting.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Incumbents may be subjected to noise and vibration.