Facilities Reservations & Community Engagement Specialist

City of Concord; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Concord Parks & Recreation Department seeks a Reservations Coordinator to manage all facility bookings and related events. You will act as the primary contact for indoor and outdoor reservations and handle administrative and public engagement tasks.

Responsibilities include enforcing fees and COI requirements, coordinating marketing efforts, and collaborating with multiple departments to ensure smooth operations for city events. A degree and relevant experience are required.

Qualifications

• Bachelor's degree in Recreation Management, Hospitality and Tourism Management, Business Administration or related field with at least one year of relevant experience
• Ability to work independently and as part of a team

Responsibilities

• Facilitates, manages, and communicates all reservations and special event requests.
• Enforces departmental fees, charges, rules, regulations, and COI requirements.
• Monitors co-sponsorship requests, the 501c3 process, and revenue sharing agreements.
• Coordinates with the Administration Division to market facilities, programs, and events.
• Manages overall public engagement efforts, including social media posts, newsletters, and website updates.
• Partners with the Public Affairs department for the dissemination of City-wide communications.
• Coordinates rentals for various facilities, including shelters, community rooms, and athletic fields.
• Manages contracts, co-sponsorship agreements, public events, permit requirements, and the COI process.
• Collaborates with Buildings & Grounds, HR - Risk, and Police Department to ensure seamless public events.
• Ensures all required documentation, licenses, and permits are obtained and maintained.

Skills

Communication

Organization

Time management

Customer service

Education

Bachelor's degree in Recreation Management/Hospitality & Tourism/Business Administration or related field

Tools

Scheduling software

Marketing tools

CRM software

Job description

The City of Concord Parks & Recreation Department seeks a Reservations Coordinator to manage all facility bookings and related events. You will act as the primary contact for indoor and outdoor reservations and handle administrative and public engagement tasks.

Responsibilities include enforcing fees and COI requirements, coordinating marketing efforts, and collaborating with multiple departments to ensure smooth operations for city events. A degree and relevant experience are required.