Armed Security Shift Lead - Protect & Coach On-Site

Allied Universal; Elizabeth City (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Company retirement plans

Paid holidays

Vacation after one year

Job summary

Allied Universal is seeking an Armed Security Shift Supervisor to oversee a single shift at an assigned client site. The role involves coordinating security personnel, serving as the communication link between site leadership and officers, and coaching staff to maintain high service standards.

You will ensure officers are trained, handle staffing needs, and participate in safety and incident response processes. The position requires a proactive, customer-focused mindset and physical readiness.

Qualifications

• Be at least 21 years of age with high school diploma or equivalent.
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.
• Display exceptional customer service and communication skills.
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites.
• Ability to handle crisis situations at the client site, calmly and efficiently.
• Communicate staffing needs on shift to Account Manager or Operations Manager.
• Assure that officers receive appropriate training, developing them in both technical and professional skills.
• Assure that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager.

Responsibilities

• Supervise and coordinate the delivery of quality security services on a specific shift at an assigned customer.
• Act as liaison between site supervisor, Account Manager/Field Operations Manager and security officers.
• Provide coaching, recognition and discipline within approved empowerment range.
• Ensure officers receive appropriate training and professional development.
• Administer safety programs and site-specific hazard communications, including vehicle and driving safety.

Skills

Communication skills

Customer service

Crisis management

Computer skills

Education

High School Diploma or equivalent

Job description

Allied Universal is seeking an Armed Security Shift Supervisor to oversee a single shift at an assigned client site. The role involves coordinating security personnel, serving as the communication link between site leadership and officers, and coaching staff to maintain high service standards.

You will ensure officers are trained, handle staffing needs, and participate in safety and incident response processes. The position requires a proactive, customer-focused mindset and physical readiness.