Arena Operations & Guest Experience Manager

Dolly Parton's Stampede; Pigeon Forge (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(K) match

Paid time off

Health insurance

Dental insurance

HSAs/FSAs or similar accounts

Other insurance

Retirement benefits or accounts

Employee discounts

Job summary

Dolly Parton's Stampede in Pigeon Forge, TN is seeking an Arena Department Manager to supervise 50–75 employees and ensure exceptional guest service and safety across all departments. You will work with operations, kitchen, and sales teams to deliver a top-tier entertainment experience.

The role requires coordinating budget variances, enforcing safety protocols, and maintaining ethical, professional standards within the arena team.

Qualifications

• Language skills to read, analyze, and interpret documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Reasoning ability to define problems, collect data, establish facts and draw valid conclusions.

Responsibilities

• Supervise 50–75 employees in Arena department; interview, hire, train, and evaluate staff.
• Provide consistently excellent customer service and safe-quality food/beverages for all guests.
• Develop, control, and secure approval of variances from the Arena budget with leadership.
• Coordinate with Operations, Kitchen, On Site Sales, Production and Merchandise to ensure quality entertainment experience.
• Ensure compliance with company customer service and safety procedures.

Skills

Language skills

Reasoning ability

Supervisory communication

Education

Two-year certificate

Three years related experience

Tools

Serv Safe Certification

Job description

Dolly Parton's Stampede in Pigeon Forge, TN is seeking an Arena Department Manager to supervise 50–75 employees and ensure exceptional guest service and safety across all departments. You will work with operations, kitchen, and sales teams to deliver a top-tier entertainment experience.

The role requires coordinating budget variances, enforcing safety protocols, and maintaining ethical, professional standards within the arena team.