Guest Services & Ops Leader - High-Volume Attraction

Dolly Parton’s Stampede; Pigeon Forge (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA options

Paid Time Off

Employee Discounts

Flexible Scheduling

Job summary

Dolly Parton\'s Stampede in Pigeon Forge, TN is seeking an experienced Operations Manager to join our leadership team. This hands-on role oversees Food & Beverage, Retail, Maintenance, and Guest Services, guiding department managers and maintaining a safe, high-quality guest experience.

The ideal candidate will have 3–5+ years of progressive leadership in hospitality or similar fields, with strong communication and a proven ability to balance people, operations, safety, and financial

Qualifications

• 3–5+ years of progressive management and leadership experience in hospitality, entertainment, attractions, food & beverage, or related industry.
• Experience leading multiple departments or teams.
• Strong communication, organizational, decision-making, and problem-solving skills.

Responsibilities

• Serve as Manager on Duty for a high-volume, fast-paced themed dinner attraction.
• Provide leadership and operational oversight across multiple departments, including Food & Beverage, Retail, Maintenance, and Guest Services.
• Mentor, coach, and provide direction to Department Managers and other leaders.
• Serve as the attraction's Safety and Loss Control Coordinator, promoting a strong culture of safety for employees and guests.
• Maintain a safe, clean, professional, and aesthetically pleasing environment throughout employee and guest areas.
• Partner with contractors and internal Maintenance teams on facility maintenance, repairs, upgrades, and improvement projects. MUST have hands-on experience.
• Monitor daily operations and identify opportunities to improve efficiency, service, profitability, and the overall guest experience.
• Assist with staffing, scheduling, employee development, performance management, and accountability across operational departments.
• Help ensure company policies, procedures, safety standards, and operational expectations are consistently followed.
• Step into leadership responsibilities as needed and demonstrate the ability to effectively lead the operation in the absence of the General Manager, Assistant General Manager or Director of Operations.

Skills

Leadership

Communication

Decision-making

Problem-solving

Job description

Dolly Parton\'s Stampede in Pigeon Forge, TN is seeking an experienced Operations Manager to join our leadership team. This hands-on role oversees Food & Beverage, Retail, Maintenance, and Guest Services, guiding department managers and maintaining a safe, high-quality guest experience.

The ideal candidate will have 3–5+ years of progressive leadership in hospitality or similar fields, with strong communication and a proven ability to balance people, operations, safety, and financial