Guest Services Specialist: Call Center & Box Office

Dolly Parton’s Stampede; Pigeon Forge (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

Dolly Parton’s Stampede in Pigeon Forge, TN, is seeking a Call Center/Box Office Guest Service Agent. This on-site role covers phone reservations, ticket booth sales, and in-person guest greetings.

The ideal candidate will handle ticketing, guest information entry, and provide outstanding customer engagement across multiple attractions. Roles require flexibility for night shifts and weekends, with a focus on delivering a welcoming guest experience and maintaining professional communication at

Qualifications

• Must be at least 18 years old.
• High school diploma or GED or equivalent experience.
• Strong verbal communication and professional phone demeanor.
• Basic computer literacy and comfort with digital ticketing systems.

Responsibilities

• Greet guests and handle admissions, reservations, and ticket changes.
• Assist with phone reservations and in-person guest service at the box office.
• Enter guest information accurately into the ticketing system.
• Distribute tickets to guests for showtimes and events.
• Provide friendly, professional service and resolve guest issues as they arise.

Skills

Verbal communication

Phone demeanor

Customer service

Data entry

Education

High School Diploma or GED

Tools

Ticketing system

Job description

Dolly Parton’s Stampede in Pigeon Forge, TN, is seeking a Call Center/Box Office Guest Service Agent. This on-site role covers phone reservations, ticket booth sales, and in-person guest greetings.

The ideal candidate will handle ticketing, guest information entry, and provide outstanding customer engagement across multiple attractions. Roles require flexibility for night shifts and weekends, with a focus on delivering a welcoming guest experience and maintaining professional communication at