Gift Shop Lead & Guest Experience Leader

Dolly Parton’s Stampede; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Dolly Parton’s Stampede in Pigeon Forge seeks a Gift Shop Lead to coordinate activities in the gift shop and carriage room. Responsibilities include greeting guests, handling POS transactions, stocking merchandise, and assisting with inventory and training.

Cross-training for face painting and carriage room duties may occur. The role requires strong customer service, leadership, and the ability to work in a fast-paced, entertainment environment with a focus on safety and positive guest

Qualifications

• Minimum 18 years old.
• Valid ABC permit required.
• Ability to read, analyze and interpret documents.
• Ability to respond to sensitive inquiries or complaints.

Responsibilities

• Greet guests and inform them about products in the gift shop.
• Operate a POS system and handle transactions.
• Tag, stock and organize merchandise.
• Assist with questions related to the performance.
• Help with cleaning duties in the gift shop and Saloon area.
• Cross-training for greeting, face painting, and carriage room duties may occur.
• Assist Merchandise Manager with inventory counts, receiving POs.
• Train employees and manage tasks and conflicts.
• Follow safety and compliance policies; support other areas as needed.
• Maintain professional relationships with guests and staff; ensure reliable attendance.

Skills

Customer service

Leadership

Communication

Job description

Dolly Parton’s Stampede in Pigeon Forge seeks a Gift Shop Lead to coordinate activities in the gift shop and carriage room. Responsibilities include greeting guests, handling POS transactions, stocking merchandise, and assisting with inventory and training.

Cross-training for face painting and carriage room duties may occur. The role requires strong customer service, leadership, and the ability to work in a fast-paced, entertainment environment with a focus on safety and positive guest