Arena Guest Experience Ambassador

ASM Global; Bakersfield (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

AEG Management Bakersfield is seeking a Guest Services Representative for the Dignity Health Arena, Theater and Convention Center. You will be the first point of contact for guests, greeting attendees, scanning tickets, guiding guests to seats, and assisting with arena amenities such as restrooms and concessions.

You will ensure guests follow arena policies, address situations with a friendly and helpful attitude, and collaborate with multiple departments to provide exceptional service during

Qualifications

• Customer service experience is required.
• Excellent communication skills are essential.
• Must be able to stand for extended periods.
• Able to work outdoors if needed.
• Must be proactive in providing assistance.
• Must be able to work in a team environment and interact with multiple departments.
• Must be able to work flexible hours including nights, weekends and holidays.

Responsibilities

• Check guest tickets to ensure correct seating location.
• Direct guests to their seating location.
• Address guests not in the area their ticket covers.
• Keep aisles, stairs and concourse clear of safety hazards.
• Provide correct answers or find out the answer for guests.
• Resolve guest complaints and escalate to a supervisor as needed.
• Ensure guests follow arena guest code of conduct.
• Other duties as assigned.

Skills

Customer service

Excellent communication

Teamwork

Proactive assistance

Flexibility hours

Job description

AEG Management Bakersfield is seeking a Guest Services Representative for the Dignity Health Arena, Theater and Convention Center. You will be the first point of contact for guests, greeting attendees, scanning tickets, guiding guests to seats, and assisting with arena amenities such as restrooms and concessions.

You will ensure guests follow arena policies, address situations with a friendly and helpful attitude, and collaborate with multiple departments to provide exceptional service during