Guest Experience Representative

ASM Global; Bakersfield (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

AEG Management Bakersfield is seeking a Guest Services Representative for the Dignity Health Arena, Theater and Convention Center. You will be the first point of contact for guests, greeting attendees, scanning tickets, guiding guests to seats, and assisting with arena amenities such as restrooms and concessions.

You will ensure guests follow arena policies, address situations with a friendly and helpful attitude, and collaborate with multiple departments to provide exceptional service during

Qualifications

• Customer service experience is required.
• Excellent communication skills are essential.
• Must be able to stand for extended periods.
• Able to work outdoors if needed.
• Must be proactive in providing assistance.
• Must be able to work in a team environment and interact with multiple departments.
• Must be able to work flexible hours including nights, weekends and holidays.

Responsibilities

• Check guest tickets to ensure correct seating location.
• Direct guests to their seating location.
• Address guests not in the area their ticket covers.
• Keep aisles, stairs and concourse clear of safety hazards.
• Provide correct answers or find out the answer for guests.
• Resolve guest complaints and escalate to a supervisor as needed.
• Ensure guests follow arena guest code of conduct.
• Other duties as assigned.

Skills

Customer service

Excellent communication

Teamwork

Proactive assistance

Flexibility hours

Job description

The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests’ expectations. The Guest Services Representative’s duties include greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas. The Guest Services Representative is responsible for their assigned position and is expected to take ownership by making sure guests follow arena policies and guest code of conduct while addressing situations in a friendly and helpful manner.

Essential Functions

• Check guest’s tickets to ensure guests are in correct seating location.
• Direct guests to their seating location.
• Address guests that are not sitting in the area their ticket is good for.
• Responsible for keeping aisles, stairs and concourse clear of safety hazards.
• Provide the correct answer to guest questions or find out the answer.
• Resolves guest complaints and escalates to a supervisor as needed.
• Ensure guests are following arena guest code of conduct
• Other duties as assigned.

Required Qualifications

• Customer service experience.
• Must be able to stand for extended periods of time.
• Excellent communication skills.
• Able to work outdoors if needed.
• Must be proactive in providing assistance.
• Must be able to work in a team environment and interact with multiple departments.
• Must be able to work flexible hours including nights, weekends and holidays.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG Management Bakersfield is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.