Arena Attendant II

American Dream; East Rutherford (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

American Dream in East Rutherford, NJ is seeking an Arena Attendant II to greet guests, provide clear safety instructions for the Ice Rink, and help maintain a fun and secure environment during public skating and special events.

You will assist in rink conversions, manage skate and helmet rentals, process admissions, and respond as first responder to incidents, while staying calm under pressure and upholding safety regulations.

Qualifications

• Welcoming, professional presence in a guest-facing role.
• Previous guest services or recreation experience preferred.
• First Aid/CPR training preferred.
• Ice arena experience is an asset.
• Ability to lift up to 50 lbs and assist in event setup.

Responsibilities

• Greet guests professionally and ensure a fun, safe arena experience.
• Provide detailed safety instructions for Ice Rink use.
• Maintain cleanliness of rink, surrounding areas, and high-touch surfaces.
• Assist with rink conversions, setup, and teardown for events.
• Process skate and helmet rentals and admissions accurately.
• Respond calmly to guest issues and enforce safety regulations.
• Operate skate sharpening and scoreboard equipment as needed.
• Serve as Locker Room Attendant during hockey or events.
• Provide first aid response and follow emergency protocols.

Skills

Professional demeanor

Customer service

First Aid CPR

Ice skating

Heavy lifting up to 50 lbs

Flexible scheduling

Job description

The main purpose of the Arena Attendant II is:

• Responsible for providing our guests with a fun and enjoyable Arena experience while ensuring their continual safety and security on the attraction.

Primary Responsibilities:

• Greeting our guests within a professional, welcoming, and friendly manner
• Providing our guests with detailed instructions on the safe use of the Ice Rink
• Ensuring Rink And surrounding area, floors, and high touch surfaces and cleaned and sanitized
• Assist in rink conversions, retrieving, installing, and tearing down the special decking and carpeting used for special events
• Act as a guest experience representative during specialty events
• Ensuring proper skate and helmet rentals are processed and collected at the end of use
• Processing all admission transactions accurately by cash, credit card or automatic debit
• Dealing calmly and efficiently with stressful situations relating to guests
• Utilizing strong customer service skills while adhering to all specified safety regulations at all time
• Act as representative for the distribution, collection, and sanitization of skate aids
• Operating electric skate sharpening machine (SPARX) to maintain skate rental sharpness
• Operating scoreboard controller for hockey games and practices
• Serve as Locker Room Attendant for hockey or special events
• First responder to injury or incident during Public Skating sessions
• Training on First Aid, CPR, Emergency Protocols and bodily fluid clean-up
• Complete all assigned tasks within the guidelines and deadlines set forth by Rink Leadership
• Other responsibilities as required

Desired Qualifications:

• Proficiency in ice skating preferred
• Professional, warm, and welcoming demeanor
• First Aid, CPR, Emergency Response Trainings preferred
• Experience working in an Ice Arena or related recreation facility an asset
• Experience operating a Forklift and able to lift/carry up to/over 50lbs
• Previous customer service skills and the ability to foster positive interactions with the public at all times complemented by strong conflict resolution skills and the ability to stay calm in stressful situations
• This is a part-time, year-round position that requires flexible availability Monday through Sunday, days, evenings, overnight and weekends

Physical Job Requirements:

• Stand and move- frequently, 80% of time
• Perform repetitive motion (using keyboard)-Frequently, 75% of time
• Reach at or above shoulder level – periodically, 25%
• Reach at or below shoulder level – frequently, 50%
• Stoop/Squat-periodically, 10%
• Lifting/carry up to 20 pounds – Occasionally, 25% of time
• Lift/Carry up to 40 lbs-Infrequently, 10% of time
• Kneel and bend- periodically, 10% of time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law