Guest Services Staff

Baltimore County Revenue Authority; Reisterstown (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Baltimore County Revenue Authority is seeking a part-time customer service assistant for a busy ice rink. The role emphasizes delivering excellent guest service, cash handling, and assisting guests with equipment. Evening and weekend availability is required.

Ideal candidates are at least 16 years old and able to attend training sessions and staff meetings. The position involves indoor/outdoor work around ice and skating activities.

Qualifications

• Must be available to work evenings, weekends, and holidays.
• Must be at least 16 years of age.
• Cash handling experience preferred.

Responsibilities

• Greet guests promptly and politely.
• Direct guests to facility or nearby areas.
• Communicate clearly with guests and staff.
• Handle cash register transactions accurately.
• Process purchases and rentals.
• Alert managers to cash discrepancies.
• Assist customers with equipment and skates.
• Maintain a clean and safe facility.

Skills

Customer service

Cash handling

Communication

Job description

This is a part time position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink. MUST BE AVAILABLE EVENINGS AND WEEKENDS!!

Duties and Responsibilities

• Greet all guests promptly and politely
• Ability to give guests proper directions to the facility within local surrounding area
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle cash and register transactions
• Process transactions for purchases and rentals
• Responsible for alerting managers on any discrepancies with the cash register
• Pass out skates to guests
• Clean/wipe down skates upon return
• Daily cleaning tasks within department
• Required to attend all training sessions and staff meetings
• Maintain a clean and safe facility
• Required to be ready to work immediately at time of scheduled shift
• Assist customers with equipment
• Any other duties as assigned

Qualifications

• Must be available to work evenings, weekends, and holidays
• Must be at least 16 years of age
• Cash handling experience preferred

Working Conditions

Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. Majority of work will be done on or around ice

Physical Requirements

Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.