Area Supervisor: Lead Store Operations & Guest Experience

Ross Stores; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Ross Stores in Green Bay, WI is seeking an Area Supervisor to lead a defined store area and oversee daily operations. You will supervise Associates, ensure safe, clean, well-merchandised environments, and uphold Ross standards across front-end processes.

The role emphasizes team leadership, loss prevention, and managing store activities from opening to closing, with a focus on delivering friendly customer service and efficient operations.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store as assigned.
• Supervise associates and maintain a friendly shopping environment.
• Ensure merchandise presentation and cleanliness to standard.
• Execute loss prevention practices and safeguard assets.
• Lead Front End operations to expedite customer checkouts.
• Assist with payroll and administrative duties as assigned.

Skills

Excellent verbal communication

Fluency in English

Customer service experience

Supervisory experience

POS familiarity

Basic math skills

Tools

POS equipment

Job description

Ross Stores in Green Bay, WI is seeking an Area Supervisor to lead a defined store area and oversee daily operations. You will supervise Associates, ensure safe, clean, well-merchandised environments, and uphold Ross standards across front-end processes.

The role emphasizes team leadership, loss prevention, and managing store activities from opening to closing, with a focus on delivering friendly customer service and efficient operations.