Resident Services Team Lead – Field Engineering

YRH - PACKSIZE LLC; United States; On-site; USD 89,000 - 109,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

HSA/FSA

Life insurance

Disability insurance

EAP

Job summary

Packsize in Dallas, TX is seeking an Assistant Resident Services Manager to oversee the Resident Service Engineers, ensuring installation, maintenance and top-tier support at customer sites. You’ll coordinate daily activities and help develop the team while upholding safety standards.

This role requires a engineering-related degree and 3+ years in service engineering or automation, plus 1-3 years in leadership.

Qualifications

• Bachelor’s degree in engineering, technical studies, business management, or related field.
• 3+ years in service engineering, maintenance, automation, or tech support.
• 1-3 years in team lead or supervisory roles preferred.

Responsibilities

• Supervise and support a team of Resident Service Engineers.
• Coordinate daily service activities, schedules, and workload.
• Provide technical and operational guidance at customer sites.
• Onboard, coach, and train new and existing team members.
• Build strong customer relationships through responsive service.

Skills

Team leadership

Customer service

Windows OS

Mechanical troubleshooting

Project coordination

Education

Bachelor's degree in engineering

Tools

Microsoft Office

Excel

PowerPoint

Job description

Packsize in Dallas, TX is seeking an Assistant Resident Services Manager to oversee the Resident Service Engineers, ensuring installation, maintenance and top-tier support at customer sites. You’ll coordinate daily activities and help develop the team while upholding safety standards.

This role requires a engineering-related degree and 3+ years in service engineering or automation, plus 1-3 years in leadership.