Area Quality and Process Improvement Lead

Smurfit Westrock plc; Texas; Hybrid; USD 85,000 - 130,000; Full time

Job summary

Smurfit Westrock plc in Texas is seeking an experienced Area Quality Manager to drive compliance, customer focus and continuous improvement across sites. You will lead quality systems, SOPs and CAPA processes to uphold top quality for customers and to support accreditation audits.

You will champion a total quality culture, oversee supplier and site audits, and deliver GMP training while guiding teams through change and continuous improvement initiatives to protect product integrity and brand

Qualifications

• High School Diploma or GED is required.
• Bachelor’s degree in quality or a business-related discipline preferred.
• 5+ years’ experience at a senior or management level Quality Role is required.
• Experience in corrugate, folding carton, or paper industry is required.
• Working and audit knowledge of relevant accredited standards.
• Knowledge of GMP is expected.
• Project management and problem-solving skills (e.g., Six Sigma) are desirable.
• Root cause analysis and problem-solving techniques are important.
• Customer relations and information handling, analysis, and presentation skills are essential.

Responsibilities

• Ensure supply of the highest quality product for the customer.
• Maintain and improve quality systems and adherence to standards.
• Lead improvement projects to meet customer requirements and accreditation audits.
• Draft and implement changes to quality systems and SOPs.
• Manage the customer complaint procedure and CAPA investigations.
• Lead site audits and customer communications.
• Promote a total quality culture and continuous improvement.
• Develop an Integrated Quality Management System including QMS, environment, health and safety.
• Support new equipment validation and safety expectations.
• Deliver GMP training and related quality initiatives.

Skills

Quality leadership

Project management

Root cause analysis

Six Sigma

Customer relations

Problem solving

Continuous improvement

Supervisory experience

Education

High School Diploma or GED

Bachelor’s degree in quality or business

Job description

Smurfit Westrock plc in Texas is seeking an experienced Area Quality Manager to drive compliance, customer focus and continuous improvement across sites. You will lead quality systems, SOPs and CAPA processes to uphold top quality for customers and to support accreditation audits.

You will champion a total quality culture, oversee supplier and site audits, and deliver GMP training while guiding teams through change and continuous improvement initiatives to protect product integrity and brand