Area Operations & Security Lead

FirstService Residential; Miami (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid holidays and time off

Job summary

FirstService Residential in Miami seeks a hands-on Front Desk/Operations professional to supervise building front desk operations. The role requires adaptability, leadership, and strong communication, with on-call duties and hours that may change over time.

Responsibilities include coverage for absences, adhering to policies, safety, and emergency response within two hours of notification. On-site attire and identification badges are required, with travel possible for training.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook) preferred.
• Strong written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, and last-minute shift coverage.
• Adheres to company policy in all properties.
• Maintains a reliable transportation and communications method.
• Wears company-approved attire and displays ID badges.
• Reports emergencies and safety issues to the Property Manager.
• Responds to emergencies within two hours of notification.
• On-call 24/7 for emergencies and call-outs.
• Performs other duties as required.

Skills

Customer service

Communication

Time management

Leadership

Education

High school diploma or equivalency

Bachelor’s degree in Hospitality Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

FirstService Residential in Miami seeks a hands-on Front Desk/Operations professional to supervise building front desk operations. The role requires adaptability, leadership, and strong communication, with on-call duties and hours that may change over time.

Responsibilities include coverage for absences, adhering to policies, safety, and emergency response within two hours of notification. On-site attire and identification badges are required, with travel possible for training.