Multi-Site Operations Leader

Industrious; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Subsidized healthcare

Generous paid time off

Wellness programs

401k plan

Professional development grants

Job summary

Industrious is seeking an Assistant General Manager to support and oversee 3 to 5 locations, ensuring a high quality member experience, managing the Member Experience team, and driving a healthy P&L. You’ll shape operations and contribute to sales and local marketing across your area.

In this role you may coach staff, manage renewals, partner with the launch team on new sites, and help forecast performance while advancing a culture of hospitality and excellence for thousands of members.

Qualifications

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or related industries.
• Strong P&L and financial management skills.
• Proven people management and coaching skills in a multi-site environment.
• Experience driving local marketing and sales initiatives.
• Excellent communication skills and ability to handle difficult conversations.
• Willingness to travel to each location as needed.

Responsibilities

• Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
• Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
• Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
• Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Skills

Multi-site operations management

P&L management

People management

Hospitality

Marketing and sales

Communication skills

Travel willingness

Job description

Industrious is seeking an Assistant General Manager to support and oversee 3 to 5 locations, ensuring a high quality member experience, managing the Member Experience team, and driving a healthy P&L. You’ll shape operations and contribute to sales and local marketing across your area.

In this role you may coach staff, manage renewals, partner with the launch team on new sites, and help forecast performance while advancing a culture of hospitality and excellence for thousands of members.