Area Operations Manager - Hospitality Leader (Multi-Store)

Blank Street, Inc.; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 days paid annual leave

Health plan options

Parental leave

Regular team outings

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking an Operations Manager in Boston to lead a cluster of 5+ stores and their GMs. You will oversee hiring, coaching and developing a high‑performing team while owning the area’s P&L and strategic priorities.

The role emphasizes hospitality, data‑driven decisions and rapid execution in a fast‑paced environment. You will drive planning, budgeting and team development, partnering with the Field Leadership team to scale leaders and deliver outstanding customer experiences

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast‑growing consumer business.
• Experience leading multiple locations (3‑10) and developing the managers who run them.
• Passionate about hospitality: love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed.
• Commercial thinker: strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next.
• People leader: you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change.
• Strategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on.
• Excellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops).

Responsibilities

• Be Our Ultimate Hospitality Leader: Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you're in the store or not.
• Hold the bar: Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps fast.
• Jump in where it counts: Take an active role in turning around struggling stores and launching new stores in your area.
• Plan for demand: Take quarterly sales forecasts from HQ, translate them store by store and make sure every GM knows what's coming (growth, slowdowns, seasonality, new openings nearby).
• Build the labor plan: Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them.
• Calibrate inventory: Help GMs calibrate inventory to forecast demand, and set clear guardrails so no store is badly overstocked or running short.
• Develop your GMs: Grow GMs into future leaders through our training pathways, regular 1:1s and direct feedback.
• Own the talent pipeline: Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM, so every store has its next leader ready.
• Build an area-wide culture: Turn your stores into one team that shares what works and backs each other, with a culture that's distinctly Blank Street: fast-moving, high‑energy, collaborative and fun.
• Know your numbers inside out: Master your stores' KPIs and PnL, and set clear priorities for your area every week and every quarter.
• Make sure every store has a plan: Work with each GM to build a plan for their store, then stay close as they carry it out and push the numbers in the right direction.
• Land change and innovation: Roll out new initiatives across your area, from menu launches to tech tools. That means clear comms, hands‑on training and real buy‑in from your teams, then tracking adoption until it sticks.

Skills

Leadership experience

Experience leading multiple locations

Hospitality focus

Commercial thinker

People leadership

Strategic planner

Excellent communicator

Job description

Blank Street, Inc. is seeking an Operations Manager in Boston to lead a cluster of 5+ stores and their GMs. You will oversee hiring, coaching and developing a high‑performing team while owning the area’s P&L and strategic priorities.

The role emphasizes hospitality, data‑driven decisions and rapid execution in a fast‑paced environment. You will drive planning, budgeting and team development, partnering with the Field Leadership team to scale leaders and deliver outstanding customer experiences