Area Operations Leader — Social Services & Compliance

Hands Of Heartland Inc; North Platte (NE); On-site; USD 52,000 - 57,000; Full time

Job summary

Hands of Heartland Inc in North Platte, NE is seeking an Associate Area Director to oversee day-to-day service operations across areas such as day services, residential services, or supported employment. This role serves as the primary contact for DHHS inquiries and investigations.

The position requires leadership experience, a focus on quality assurance, and strong communication skills to guide teams and ensure program compliance with regulations.

Qualifications

• Bachelor’s degree in social services or related field preferred.
• Five years progressive experience working with individuals with developmental disabilities required.
• Five year of management experience required.
• Must have a valid driver’s license and clear driving record.

Responsibilities

• Hire, train, coach, evaluate and mentor Team Members Coordinators who supervise Direct Support Professionals.
• Manage operational aspects of the assigned area to ensure smooth operations and compliance.
• Undertake sound financial management to keep the area profitable and within budget.
• Develop and maintain program operation policies and procedures to ensure compliance with state and Hands of Heartland regulations.
• Respond timely to alleged violations of rules, regulations, policies, procedures, or standards of conduct.
• Act as an independent review body to ensure quality assurance and address concerns.

Skills

Communication

Attention to detail

Time management

Adaptability

Confidentiality

Professional image

Microsoft Office 365

Education

Bachelor’s degree in social services

Five years experience with individuals with developmental disabilities

Five years management experience

Job description

Hands of Heartland Inc in North Platte, NE is seeking an Associate Area Director to oversee day-to-day service operations across areas such as day services, residential services, or supported employment. This role serves as the primary contact for DHHS inquiries and investigations.

The position requires leadership experience, a focus on quality assurance, and strong communication skills to guide teams and ensure program compliance with regulations.