Residential QA & Compliance Leader

Heart to Heart Residential Services; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Heart to Heart Residential Services is seeking an experienced Operations Leader to oversee daily operations, ensure regulatory compliance, and drive service quality across residential and community programs.

The role partners with the Administrator/Program Director to align with DBHDS, Human Rights, HCBS, and Medicaid Waiver standards, while developing ICPs, reports, and staff capabilities. A Bachelor’s degree and leadership experience are required.

Qualifications

• Bachelor's degree required.
• Minimum 2+ years of progressive leadership and supervisory experience.
• Experience working with the Developmental Disability population.
• Strong knowledge of DBHDS, Human Rights, Medicaid Waiver, HCBS, and related regulations.
• Excellent communication, interpersonal, organizational, and coaching skills.
• Proficiency in Microsoft Office, database management, and record keeping.
• Ability to analyze data, identify problems, and implement corrective and preventative actions.
• Demonstrated ability to maintain confidentiality and lead professional teams.

Responsibilities

• Plan, implement, and monitor residential service delivery and performance standards.
• Ensure compliance with regulatory agencies and professional guidelines.
• Conduct diagnostic assessments and gather supplemental records.
• Interview individuals and families to determine service needs.
• Develop and review Individual Service Plans; monitor service quality.
• Prepare required quarterly and administrative reports.
• Review DSP documentation weekly and ensure timely corrections.
• Use WAMS to upload plans, review authorizations, and communicate with coordinators.
• Oversee QA processes, corrective action plans, incident reviews, and serious incident reporting.
• Develop performance indicators, outcome measures, and data systems to ensure service quality.
• Lead initiatives to improve services, address concerns, and support continuous growth.
• Plan and execute community events to increase visibility and engagement.
• Build and maintain partnerships with support coordinators and community providers.
• Attend roundtables, vendor fairs, and regional provider meetings.
• Develop strategies to expand residential services and retain community partners.
• Provide organizational leadership as part of the management team.
• Supervise and develop Direct Support Professionals.
• Recruit, hire, orient, train, and support staff.
• Oversee performance management, employee relations, and compliance with HR policies.
• Conduct monthly DSP trainings and promote staff development.

Skills

Communication skills

Interpersonal skills

Organizational skills

Coaching skills

Education

Bachelor's degree

Tools

MS Office

Database management

Job description

Heart to Heart Residential Services is seeking an experienced Operations Leader to oversee daily operations, ensure regulatory compliance, and drive service quality across residential and community programs.

The role partners with the Administrator/Program Director to align with DBHDS, Human Rights, HCBS, and Medicaid Waiver standards, while developing ICPs, reports, and staff capabilities. A Bachelor’s degree and leadership experience are required.