Associate Area Director

Hands Of Heartland Inc; North Platte (NE); On-site; USD 52,000 - 57,000; Full time

Job summary

Hands of Heartland Inc in North Platte, NE is seeking an Associate Area Director to oversee day-to-day service operations across areas such as day services, residential services, or supported employment. This role serves as the primary contact for DHHS inquiries and investigations.

The position requires leadership experience, a focus on quality assurance, and strong communication skills to guide teams and ensure program compliance with regulations.

Qualifications

• Bachelor’s degree in social services or related field preferred.
• Five years progressive experience working with individuals with developmental disabilities required.
• Five year of management experience required.
• Must have a valid driver’s license and clear driving record.

Responsibilities

• Hire, train, coach, evaluate and mentor Team Members Coordinators who supervise Direct Support Professionals.
• Manage operational aspects of the assigned area to ensure smooth operations and compliance.
• Undertake sound financial management to keep the area profitable and within budget.
• Develop and maintain program operation policies and procedures to ensure compliance with state and Hands of Heartland regulations.
• Respond timely to alleged violations of rules, regulations, policies, procedures, or standards of conduct.
• Act as an independent review body to ensure quality assurance and address concerns.

Skills

Communication

Attention to detail

Time management

Adaptability

Confidentiality

Professional image

Microsoft Office 365

Education

Bachelor’s degree in social services

Five years experience with individuals with developmental disabilities

Five years management experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate Area Director

Full Time Management North Platte, NE, US

Salary Range: $52,000.00 To $57,000.00 Annually

Job Summary

The Associate Area Director is responsible for overseeing the day-to-day service operations of the assigned area which may include day services, residential services or supported employment. This position will also be the primary contact for DHHS oversight inquiries and investigations.

• Effectively hire, train, coach, evaluate and mentor Team Members Coordinators who directly supervise Direct Support Professionals.
• Manage the operational aspects of your assigned area to ensure they operate smoothly and are in compliance.
• Undertake sound financial management to ensure area is profitable and within budget.
• Develop and maintain program operation policies and procedures to ensure compliance with state and Hands of Heartland regulations.
• Respond timely and consistently to alleged violations of rules, regulations, policies, procedures, or standards of conduct.
• Act as an independent review and evaluation body to ensure quality assurance and compliance issues or concerns are being evaluated, investigated, and resolved.
• Ensure proper reporting of violations to authorized enforcement agencies as appropriate or required.
• Maintain an effective quality assurance communication program by promoting awareness of the Standards of Conduct.
• Ensure all employees receive the appropriate training including new hire, recertifications, and in-service trainings.
• Regularly report on the operations of assigned area, progress of compliance/quality assurance efforts, or other requested reports.
• Complete all other duties as assigned

Education & Experience

• Bachelor’s degree in social services or related field preferred
• Five years of progressive experience working with individuals with development disabilities required
• Five year of management experience required
• Must have a valid driver’s license and clear driving record

Knowledge, Skills & Abilities

• Ability to effectively communicate clearly and concisely, both orally and in writing.
• Strong attention to detail
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges, and questions.
• Ability to adapt as needed in a growing environment
• Ability to handle a variety of situations and personalities
• Must maintain confidentiality and protect individual rights
• Ability to always project a caring and professional image and act as a role model to assigned team
• Knowledge of financial management, social service systems and staffing practices
• Must have strong knowledge of Microsoft Office 365, including Word, Excel, PowerPoint, and Teams

Physical Requirements

• Ability to communicate with other people in-person, by telephone, and in writing
• Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive
• Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland
• Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching
• Ability to lift up to 50 pounds as needed