Area Operations Leader — Home Care & Growth

Flournoy Health Systems, Inc.; Georgia; On-site; USD 85,000 - 110,000; Full time

Job summary

Flournoy Health Systems is seeking an Area Operations Manager to lead the day-to-day operations of the assigned area, overseeing staffing, client needs, and service delivery. You will collaborate with cross-functional teams including Billing, Quality/Compliance, and Human Resources to drive performance, ensure compliance, and foster growth while maintaining high standards of patient care.

Strong leadership, communication, and problem-solving skills are essential to support area staff and improve

Responsibilities

• Oversee day-to-day area operations, including staffing, client needs, service delivery.
• Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
• Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
• Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
• Ensure required client and caregiver operational processes are completed timely.
• Monitor area revenue, expenses, budget performance, and overall financial results.
• Review expected versus actual revenue and monitor performance by service line.
• Monitor billable hours and area pacing against established financial and growth expectations.
• Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers impacting billing.
• Partner with Billing and operational teams to resolve issues affecting revenue or service delivery.
• Identify opportunities to increase census, services, and area revenue.
• Evaluate area performance and service data to identify counties or markets with growth opportunities.
• Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners.
• Support area-level business development initiatives and growth expectations.
• Partner with Quality/Compliance to educate area staff and ensure established standards and processes are followed.
• Monitor client and caregiver compliance rates and address identified gaps.
• Maintain oversight of incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
• Review incidents and ensure appropriate follow-up and escalation.
• Review complaints, ensure timely resolution, and provide required weekly sign-off.
• Complete I-9 requirements for Traditional caregivers.
• Audit caregiver files before hire and submit files for required audit review.

Job description

Flournoy Health Systems is seeking an Area Operations Manager to lead the day-to-day operations of the assigned area, overseeing staffing, client needs, and service delivery. You will collaborate with cross-functional teams including Billing, Quality/Compliance, and Human Resources to drive performance, ensure compliance, and foster growth while maintaining high standards of patient care.

Strong leadership, communication, and problem-solving skills are essential to support area staff and improve