Restaurant Operations Leader: Build Teams & Service

DISRUPT; Revere (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + bonus

Medical, dental, and vision insurance

401(k)

Paid time off and holiday pay

Paid training and ongoing development

Job summary

Papa Johns in Massachusetts seeks a General Manager to lead store operations, drive culture, coach staff and ensure guest satisfaction. You’ll own people, product, financials and the store’s health, from hiring to performance reviews, scheduling and promotions.

You’ll manage budgets, food and labor costs, hit sales targets, and uphold Papa Johns’ service standards while building a team ready for growth into district or multi-unit leadership.

Qualifications

• Experience: Minimum of two years in restaurant management or supervision.
• Education: High school diploma or GED required.
• Certification: ServSafe or local/state food service certification.
• Logistics: Valid driver’s license, reliable transportation, and insurance.
• Availability: Must be able to work flexible hours, including days, nights, weekends, and holidays.

Responsibilities

• Recruit, train, and develop every person in your store, run evaluations, handle scheduling, manage conflicts, and build a bench of talent.
• Manage budgets, control food and labor costs, monitor sales targets, and keep your P&L healthy.
• Set and uphold service standards that make guests feel taken care of and handle escalations to turn complaints into loyal customers.
• Oversee stock management, safety and health compliance, promotional execution, and pricing integrity to keep operations running smoothly.
• Own the full operation: people, product, financials, and culture, from opening to close.

Skills

Leadership

People management

Budgeting

Customer service

Communication

Education

High school diploma or GED

Job description

Papa Johns in Massachusetts seeks a General Manager to lead store operations, drive culture, coach staff and ensure guest satisfaction. You’ll own people, product, financials and the store’s health, from hiring to performance reviews, scheduling and promotions.

You’ll manage budgets, food and labor costs, hit sales targets, and uphold Papa Johns’ service standards while building a team ready for growth into district or multi-unit leadership.