Area Multi-Unit Restaurant Leader & Coach

Taco Bell; Town of Webster (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Taco Bell Franchise in New York seeks an Area Coach to lead 4–10 restaurants, elevate operating performance, and drive customer satisfaction. You will manage RGMs, set expectations, and ensure adherence to the operating plan.

Travel daily between stores, mentor leaders, analyze VOC/CORE results, and implement product and program rollouts. Strong communication and decision-making are essential.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver's license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

People leadership

Multi-unit management

Customer satisfaction

Financial management

Communication skills

Conflict resolution

Team building

Analytical decision making

Job description

Taco Bell Franchise in New York seeks an Area Coach to lead 4–10 restaurants, elevate operating performance, and drive customer satisfaction. You will manage RGMs, set expectations, and ensure adherence to the operating plan.

Travel daily between stores, mentor leaders, analyze VOC/CORE results, and implement product and program rollouts. Strong communication and decision-making are essential.