Area Coach: Lead 4-10 Restaurants to Peak Performance

Hospitality Restaurant Group; Town of Owego (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group, a Taco Bell franchisee, seeks an Area Coach to supervise 4–10 restaurants across New York. You will drive operating performance, coach leaders, and ensure service quality aligns with brand standards.

The role requires 5+ years of multi-unit management, strong leadership, and the ability to travel daily. You will hire/develop RGMs, monitor performance, analyze VOC/CORE data, and lead program rollouts. Valid driver’s license and reliable transportation are required.

Qualifications

• Minimum 5 years of operational multi-unit management experience.
• Proven track record of coaching and developing managerial employees.
• Proven ability to achieve customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal abilities.
• Exceptional team-building capability.
• Basic business math and accounting skills.
• Must have reliable transportation and a valid driver’s license.
• Must be able to travel between designated stores daily.

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

Multi-unit management

People leadership

Customer satisfaction

Financial performance analysis

Travel between stores

Driver’s license

Job description

Hospitality Restaurant Group, a Taco Bell franchisee, seeks an Area Coach to supervise 4–10 restaurants across New York. You will drive operating performance, coach leaders, and ensure service quality aligns with brand standards.

The role requires 5+ years of multi-unit management, strong leadership, and the ability to travel daily. You will hire/develop RGMs, monitor performance, analyze VOC/CORE data, and lead program rollouts. Valid driver’s license and reliable transportation are required.