Area Manager, Parking Services — Train & Lead CSRs

Diamond Parking Service; Bellingham (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

HSA/FSA

EAP

Life Insurance

AD&D

Tuition Reimbursement

Deferred Compensation

8 paid holidays

Paid Vacation

Sick pay as per laws

Job summary

Diamond Parking Area Manager for Parking Services is responsible for training and supporting CSR representatives and Administrators, ensuring exceptional customer service and meeting financial deadlines at an assigned location.

The role directly supervises CSR staff and Leads, conducts audits, oversees operations, and drives revenue while maintaining high service standards. Onsite location with normal business hours and occasional after-hours as needed.

Qualifications

• Requires 1-year certificate or 3–6 months related experience; equivalent combination acceptable.
• Ability to read, write, and comprehend simple instructions; effective communication in small groups.
• Basic math skills: rate, ratio, percent; ability to interpret simple data and graphs.
• Ability to follow written or oral instructions and solve basic problems.
• Basic computer literacy and familiarity with standard office software.

Responsibilities

• Train Leads and CSRs in customer service and procedures.
• Provide courteous, professional relationships with customers, cities, subordinates, and managers.
• Perform audits and report results; take necessary action.
• Ensure cleanliness, organization, and safety across the facility.
• Manage scheduling and staffing for CSR staff and Leads.
• Handle clerical duties, data entry, and document management.
• Support IT resolution and training materials.

Skills

Customer service

Training

Audits

Scheduling

Data entry

IT support

Education

Certificate (1-year)

Tools

MS Office

IT systems

Job description

Diamond Parking Area Manager for Parking Services is responsible for training and supporting CSR representatives and Administrators, ensuring exceptional customer service and meeting financial deadlines at an assigned location.

The role directly supervises CSR staff and Leads, conducts audits, oversees operations, and drives revenue while maintaining high service standards. Onsite location with normal business hours and occasional after-hours as needed.