Parking Services Area Manager – Training & Ops Leader

Diamond Parking Service; Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

HSA/FSA

Employee Assistance Program

Life Insurance

AD&D

Voluntary Life Insurance and AD&D

Tuition Reimbursement

8 paid holidays

Paid Vacation

Sick pay as per law

Job summary

Diamond Parking is seeking an Area Manager - Parking Services in Anchorage, AK to lead training and support for CSR representatives and Administrators, ensuring high customer service levels and timely financial deadlines.

The role supervises Leads and CSRs, coordinates scheduling and staffing, conducts audits and quality checks, and drives operational excellence while maximizing parking revenue and maintaining service quality. Onsite work with occasional after-hours is required.

Qualifications

• One-year certificate from college or technical school is required or equivalent experience.
• Ability to read, write and comprehend simple instructions and correspondence.
• Ability to apply common-sense understanding to carry out instructions and solve basic problems.

Responsibilities

• Provide courteous and professional relationships with customers, cities, subordinates, co-workers, and managers.
• Train Leads and CSRs in customer service, procedures, time-card completion, and professionalism.
• Conduct audits and take necessary action based on findings.
• Ensure cleanliness, organization, and safety throughout the facility; monitor and act promptly.
• Create and maintain strategies to maximize parking revenue while maintaining service.
• Onboard and schedule CSR staff; ensure Leads meet expectations.
• Perform data entry, maintain accurate files, and support IT as needed.
• Assist in special projects and maintain training materials.

Skills

Communication skills

Reading & Writing

Basic computer literacy

Education

One-year certificate from college or technical school

Job description

Diamond Parking is seeking an Area Manager - Parking Services in Anchorage, AK to lead training and support for CSR representatives and Administrators, ensuring high customer service levels and timely financial deadlines.

The role supervises Leads and CSRs, coordinates scheduling and staffing, conducts audits and quality checks, and drives operational excellence while maximizing parking revenue and maintaining service quality. Onsite work with occasional after-hours is required.