Parking Services Area Manager

Priority Dispatch Corp.; Seattle (WA); On-site; USD 80,000 - 89,000; Full time

Job summary

Diamond Parking in Seattle, WA is seeking an Area Manager – Parking Services to oversee training and support for CSR representatives, including Leads, with onsite work. You will focus on delivering excellent customer service while meeting financial deadlines and revenue goals.

Responsibilities include training, auditing quality, supervising staff, scheduling, and handling clerical duties. The role requires strong communication, basic math, and computer literacy, with a commitment to safety and

Qualifications

• One-year certificate from college or technical school, or equivalent training.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Able to effectively communicate in one-on-one and small group settings.
• Basic computer literacy.

Responsibilities

• Provide courteous and professional relationships with customers and teams.
• Train Leads and CSRs in customer service and procedures.
• Conduct audits and enforce quality and safety standards.
• Manage scheduling and staffing for CSR staff and Leads.
• Perform data entry and maintain organized files.
• Support special projects and IT issue resolution.

Skills

Reading and writing

Communication

Basic math

Computer literacy

Education

One-year certificate

Tools

Basic software literacy

Job description

Diamond Parking in Seattle, WA is seeking an Area Manager – Parking Services to oversee training and support for CSR representatives, including Leads, with onsite work. You will focus on delivering excellent customer service while meeting financial deadlines and revenue goals.

Responsibilities include training, auditing quality, supervising staff, scheduling, and handling clerical duties. The role requires strong communication, basic math, and computer literacy, with a commitment to safety and