Area Manager: Operational Excellence & Client Growth

Canon U.S.A., Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Employee discounts on Canon products

World-Class training

Job summary

Canon Business Process Services is seeking an Area Manager in Charlotte, NC to serve as the primary delivery lead for client engagements, driving continuous value improvement, customer retention, and profitable growth. The role balances client relationships, team performance, and operational excellence within the CBPS framework.

Responsibilities include aligning service outcomes to client strategy, developing SOWs, SLAs and KPIs, mapping processes, and leading data-driven change initiatives with

Qualifications

• Bachelor's degree with MBA-equivalent experience and competency.
• Six Sigma Green Belt or CAPM certification.
• 3+ years directly managing customer-facing B2B relationships.
• 3+ years managing lead or supervisor level employees.
• Experience leading improvement initiatives with documented results.
• Expert level proficiency in MS Office applications: Excel, Visio, Power Point, Word.
• Functional understanding of web-based applications and BI platforms.
• Ability to develop business cases for change and SOW development.
• SLA and KPI development and process mapping.
• Data analysis and report design; initiative launch and execution oversight.
• Cost/benefit analysis and risk assessment.
• Excellent written communications.

Responsibilities

• Alignment of CBPS service outcomes to client strategy and initiatives.
• Development of enforceable SOW documents with tangible outputs and requirements.
• Development of measurable SLAs and KPIs.
• Process mapping and desktop procedure development for SOW tasks.
• Control development.
• Data collection tools and reporting platform development.
• Analysis of operational data.
• Change analytics: risk, finance, and productivity.
• Performance management of processes, including corrective action.
• Business case for change development, initiative launch and execution.

Skills

Customer relationship management

Team leadership

Data analysis

Change analytics

SLA development

KPI development

Process mapping

Report design

Cost/benefit analysis

Risk assessment

Excellent written communications

MS Office proficiency

Web-based applications

Business Intelligence platforms

SOW development

Education

Bachelor's degree with MBA-equivalent experience

Six Sigma Green Belt or CAPM certification

Tools

MS Office (Excel, Visio, PowerPoint, Word)

Web-based applications

Business Intelligence platforms

Job description

Canon Business Process Services is seeking an Area Manager in Charlotte, NC to serve as the primary delivery lead for client engagements, driving continuous value improvement, customer retention, and profitable growth. The role balances client relationships, team performance, and operational excellence within the CBPS framework.

Responsibilities include aligning service outcomes to client strategy, developing SOWs, SLAs and KPIs, mapping processes, and leading data-driven change initiatives with