Area Manager

Canon Business Process Services, Inc.; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Medical / Dental / Vision / 401K with匹

Employee discounts on Canon products

World-Class Training & Career Dev

Job summary

Canon Business Process Services, Inc. is seeking an Area Manager to act as the main delivery driver for client engagements, ensuring continuous value, retention, and growth. You will lead teams, shape SOWs, SLAs, and KPIs, and drive operational excellence while maintaining executive visibility with clients.

You will coordinate change initiatives, manage relationships, and oversee performance of processes with a focus on measurable outcomes and profitable growth for the client and CBPS.

Qualifications

• Bachelor’s degree with MBA-equivalent experience and competency.
• Six Sigma Green Belt or CAPM certification.
• 3+ years directly managing customer-facing B2B relationships.
• 3+ years managing lead or supervisor level employees.
• Meaningful experience leading improvement initiatives with documented results.
• Expert level proficiency in MS Office applications: Excel, Visio, Power Point, Word.

Responsibilities

• Alignment of CBPS service outcomes to client strategy and initiatives.
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements.
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI).
• Process mapping and desktop procedure development for SOW tasks.
• Control development; data collection tools and reporting platform development.
• Analysis of operational data; change analytics: risk, finance, and productivity.
• Performance management of processes, including corrective action; business case for change development & initiative launch.

Skills

Leadership

Data analysis

Strategic planning

Communication

Project management

Change management

Business case development

Education

Bachelor’s degree

MBA-equivalent experience

Tools

Excel

Visio

PowerPoint

Word

BI platforms

Job description

Overview

The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

Responsibilities

Operational Excellence

• Alignment of CBPS service outcomes to client strategy and initiatives
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)
• Process mapping and desktop procedure development for SOW tasks
• Control development
• Data collection tools and reporting platform development
• Analysis of operational data
• Change analytics: risk, finance, and productivity
• Performance management of functioning processes, including corrective action
• Business case for change development & initiative launch and execution

Team Leadership

• Leadership and skill set development of direct reportsCoaching and corrective action when warranted

Customer Relationship Management

• Quarterly Business Review (QBR) delivery
• Sponsorship attainment for change initiatives
• Contract negotiation and execution for agreements, renewals, and incremental growth
• Continuous relationship visibility improvement through executive presentations and eventsDirect and indirect response to ad hoc client needs and requirements

Qualifications

• Bachelor’s degree with MBA-equivalent experience and competency
• Six Sigma Green Belt+ or CAPM+ certification
• 3+ years directly managing customer-facing B2B relationships
• 3+ years managing lead or supervisor level employees
• Meaningful experience leading improvement initiatives with documented results
• Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word
• Functional understanding of web-based applications
• Functional understanding of Business Intelligence platforms
• Ability to develop business cases for change
• Scope of work (SOW) development
• SLA and KPI development
• Process mapping
• Data analysis
• Report design
• Initiative launch and execution oversight
• Cost / benefit analysis
• Risk assessment
• Excellent written communications

PHYSICAL DEMANDS

• Frequent travel required
• Occasional client entertainment after normal business hours, including dinners and events

What We Offer:

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!