Area Manager

Canon U.S.A., Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Employee discounts on Canon products

World-Class training

Job summary

Canon Business Process Services is seeking an Area Manager in Charlotte, NC to serve as the primary delivery lead for client engagements, driving continuous value improvement, customer retention, and profitable growth. The role balances client relationships, team performance, and operational excellence within the CBPS framework.

Responsibilities include aligning service outcomes to client strategy, developing SOWs, SLAs and KPIs, mapping processes, and leading data-driven change initiatives with

Qualifications

• Bachelor's degree with MBA-equivalent experience and competency.
• Six Sigma Green Belt or CAPM certification.
• 3+ years directly managing customer-facing B2B relationships.
• 3+ years managing lead or supervisor level employees.
• Experience leading improvement initiatives with documented results.
• Expert level proficiency in MS Office applications: Excel, Visio, Power Point, Word.
• Functional understanding of web-based applications and BI platforms.
• Ability to develop business cases for change and SOW development.
• SLA and KPI development and process mapping.
• Data analysis and report design; initiative launch and execution oversight.
• Cost/benefit analysis and risk assessment.
• Excellent written communications.

Responsibilities

• Alignment of CBPS service outcomes to client strategy and initiatives.
• Development of enforceable SOW documents with tangible outputs and requirements.
• Development of measurable SLAs and KPIs.
• Process mapping and desktop procedure development for SOW tasks.
• Control development.
• Data collection tools and reporting platform development.
• Analysis of operational data.
• Change analytics: risk, finance, and productivity.
• Performance management of processes, including corrective action.
• Business case for change development, initiative launch and execution.

Skills

Customer relationship management

Team leadership

Data analysis

Change analytics

SLA development

KPI development

Process mapping

Report design

Cost/benefit analysis

Risk assessment

Excellent written communications

MS Office proficiency

Web-based applications

Business Intelligence platforms

SOW development

Education

Bachelor's degree with MBA-equivalent experience

Six Sigma Green Belt or CAPM certification

Tools

MS Office (Excel, Visio, PowerPoint, Word)

Web-based applications

Business Intelligence platforms

Job description

Area Manager

Job Locations

US-NC-Charlotte

Position Type

Regular Full-Time

Overview

The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

Responsibilities

Operational Excellence

• Alignment of CBPS service outcomes to client strategy and initiatives
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)
• Process mapping and desktop procedure development for SOW tasks
• Control development
• Data collection tools and reporting platform development
• Analysis of operational data
• Change analytics: risk, finance, and productivity
• Performance management of functioning processes, including corrective action
• Business case for change development & initiative launch and execution

Team Leadership

• Leadership and skill set development of direct reports
• Coaching and corrective action when warranted

Customer Relationship Management

• Quarterly Business Review (QBR) delivery
• Sponsorship attainment for change initiatives
• Contract negotiation and execution for agreements, renewals, and incremental growth
• Continuous relationship visibility improvement through executive presentations and events
• Direct and indirect response to ad hoc client needs and requirements

Qualifications

• Bachelor's degree with MBA-equivalent experience and competency
• Six Sigma Green Belt+ or CAPM+ certification
• 3+ years directly managing customer-facing B2B relationships
• 3+ years managing lead or supervisor level employees
• Meaningful experience leading improvement initiatives with documented results
• Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word
• Functional understanding of web-based applications
• Functional understanding of Business Intelligence platforms
• Ability to develop business cases for change
• Scope of work (SOW) development
• SLA and KPI development
• Process mapping
• Data analysis
• Report design
• Initiative launch and execution oversight
• Cost / benefit analysis
• Risk assessment
• Excellent written communications

PHYSICAL DEMANDS

• Frequent travel required
• Occasional client entertainment after normal business hours, including dinners and events

What We Offer:

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.