Strategic Client Operations Manager

Canon-Business-Process-Services-f89af7fd; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Employee discounts

Training & Development

Job summary

CBPS, a Canon Business Process Services company, seeks an Area Manager to drive operational excellence, client value, and growth. You will lead cross-functional teams, map processes, and develop measurable SLAs and KPIs to improve performance and outcomes.

Requirements include a bachelor’s degree with MBA-equivalent experience, Six Sigma Green Belt or CAPM, and 3+ years in B2B leadership. Strong MS Office skills and client-facing delivery are essential.

Qualifications

• Bachelor's degree with MBA-equivalent experience and competency.
• Six Sigma Green Belt+ or CAPM+ certification.
• 3+ years directly managing customer-facing B2B relationships.
• 3+ years managing lead or supervisor level employees.
• Meaningful experience leading improvement initiatives with documented results.
• Expert level proficiency in MS Office: Excel, Visio, Power Point, Word.

Responsibilities

• Operational Excellence: align CBPS service outcomes to client strategy and initiatives.
• Development of enforceable SOW documents with tangible outputs and requirements.
• Development of measurable SLAs and KPIs.
• Process mapping and desktop procedure development for SOW tasks.
• Control development and data collection tools.
• Data analysis and reporting platform development.
• Change analytics: risk, finance, and productivity.
• Performance management of processes and corrective action.
• Business case for change development and initiative launch.
• Leadership and coaching of direct reports.

Skills

MS Office

Data Analysis

Process Mapping

Leadership

Customer Relations

Change Management

Business Case

Education

Bachelor's degree

MBA-equivalent experience

Six Sigma Green Belt

CAPM

Tools

Excel

Visio

PowerPoint

Word

Job description

CBPS, a Canon Business Process Services company, seeks an Area Manager to drive operational excellence, client value, and growth. You will lead cross-functional teams, map processes, and develop measurable SLAs and KPIs to improve performance and outcomes.

Requirements include a bachelor’s degree with MBA-equivalent experience, Six Sigma Green Belt or CAPM, and 3+ years in B2B leadership. Strong MS Office skills and client-facing delivery are essential.