Global Technology Operations Leader

Canon Business Process Services, Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Employee discounts on Canon products

World-Class training & career dev

Job summary

Canon Business Process Services, Inc. is seeking a Global Technology Operations Manager to lead day-to-day operational and technical support for a large enterprise account.

You will coordinate across site managers, client teams, and Canon/vendor groups to ensure service quality and alignment with client objectives. The role requires turning strategic goals into actionable plans, maintaining standards, and driving continuous improvement across locations while supporting technology implementation

Qualifications

• Bachelor's degree or equivalent in a technical field; related studies preferred.
• 4+ years of computer systems, project coordination, or account operations experience.
• Print and account management industry exposure is a plus.
• Experience with uniFLOW and print management tools is preferred.
• Strong Microsoft 365 skills (Word, Excel, Teams, Visio, Project) are desirable.

Responsibilities

• Oversee day-to-day operational and technology support for a large-scale, global enterprise account.
• Direct and coordinate activities across multiple site managers and client teams.
• Monitor operations to maintain efficient support and a strong client experience.
• Maintain awareness of client space occupancy, site requirements, and compliance.
• Identify, manage, and implement process improvements and cost efficiencies.

Skills

Project coordination

Account operations

Vendor management

Client-facing communication

Leadership

Education

Bachelor's degree or equivalent in technical field

Tools

uniFLOW

Microsoft 365

Job description

Canon Business Process Services, Inc. is seeking a Global Technology Operations Manager to lead day-to-day operational and technical support for a large enterprise account.

You will coordinate across site managers, client teams, and Canon/vendor groups to ensure service quality and alignment with client objectives. The role requires turning strategic goals into actionable plans, maintaining standards, and driving continuous improvement across locations while supporting technology implementation