Area Leader, Retail Operations & Guest Experience

Ross Stores; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Ross Stores in Chicago, IL is hiring an Area Supervisor to lead a designated store area and support store operations. You will oversee opening/closing, supervise Associates, and uphold a safe, friendly shopping environment.

Responsibilities include ensuring proper merchandise presentation, stockroom organization, and adherence to company policies. Strong communication and retail leadership are essential for success in this role.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store as needed and supervise Associates.
• Maintain a safe, secure shopping environment for customers and colleagues.
• Ensure merchandise presentation and store cleanliness to standard.
• Lead Front End operations, including cashier processes and signing.
• Train and coach Associates on cash registers and safety procedures.
• Manage stockrooms and merchandising flow.

Skills

Verbal communication

English fluency

Customer service

Supervisory experience

POS familiarity

Math skills

Evenings & weekends availability

Tools

POS systems

Job description

Ross Stores in Chicago, IL is hiring an Area Supervisor to lead a designated store area and support store operations. You will oversee opening/closing, supervise Associates, and uphold a safe, friendly shopping environment.

Responsibilities include ensuring proper merchandise presentation, stockroom organization, and adherence to company policies. Strong communication and retail leadership are essential for success in this role.