Area Lead — Store Operations & Guest Experience

Ross Stores; Santa Clara (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Ross Stores in California seeks an Area Supervisor to lead a defined store area and oversee daily operations when on duty. You will supervise Associates, ensure friendly customer service, and maintain merchandise presentation to company standards.

The role requires opening/closing the store, enforcing safety, and executing loss prevention practices while controlling costs. This position emphasizes leadership, teamwork, and career growth within store operations.

Qualifications

• Excellent verbal communication skills.
• Fluency in English required.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment.
• Ability to work evenings and weekends.
• Strong mathematical aptitude for basic calculations.

Responsibilities

• Open and close the store per schedule.
• Supervise Associates and maintain a welcoming shopping environment.
• Ensure merchandise presentation and stockroom organization.
• Enforce safety and loss prevention procedures.
• Train and coach front-end staff on POS use and customer service.
• Respond to operational needs and store priorities.

Skills

Customer service

Supervisory experience

Excellent verbal communication

English fluency

POS familiarity

Evenings weekends availability

Team leadership

Job description

Ross Stores in California seeks an Area Supervisor to lead a defined store area and oversee daily operations when on duty. You will supervise Associates, ensure friendly customer service, and maintain merchandise presentation to company standards.

The role requires opening/closing the store, enforcing safety, and executing loss prevention practices while controlling costs. This position emphasizes leadership, teamwork, and career growth within store operations.