Area Experience Leader - Multi-Office Operations

H&R Block, Inc.; Fort Walton Beach (FL); On-site; USD 90,000 - 125,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a premium client experience, strong team performance, and disciplined execution across all sites.

You will coach Tax Professionals and Client Service Professionals, drive operational readiness and revenue outcomes, and travel between offices to lead with presence and strategic insight. The role emphasizes leadership, change management, and the ability to translate data into action across multiple locations, with a

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit retail/service/operations environment.
• Strong client-centric and consultative service mindset.
• Proven ability to coach, develop and ensure accountability across teams.
• Experience driving business results while managing day-to-day operations across locations.

Responsibilities

• Lead 4–6 retail offices with consistent client experience.
• Coach Tax Professionals and Client Service Professionals for excellence.
• Oversee office readiness, staffing, facilities, compliance, and operations.
• Monitor performance metrics and drive growth and client acquisition.
• Set expectations and reinforce accountability across teams.
• Identify performance gaps and build bench strength for succession.
• Travel between offices frequently to maintain in-person leadership.
• Schedule work hours to align with operating needs, including evenings and weekends.
• Partner with cross-functional teams to optimize readiness and operations.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Change management

Independent judgment

Travel readiness

Multi-location operations

Schedule flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a premium client experience, strong team performance, and disciplined execution across all sites.

You will coach Tax Professionals and Client Service Professionals, drive operational readiness and revenue outcomes, and travel between offices to lead with presence and strategic insight. The role emphasizes leadership, change management, and the ability to translate data into action across multiple locations, with a