Area Experience Leader: Multi-Office Ops & Client Experience

H&R Block; Piney Green (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee a portfolio of 4–6 offices, delivering a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive performance across locations.

You’ll own staff readiness, facilities, compliance, and day‑to‑day operations while traveling between offices to maintain a strong in‑person presence and client outcomes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience leading teams in multi-unit environments preferred.
• Strong client-centric mindset with proven leadership capabilities.

Responsibilities

• Own consistent consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Coach and develop teams to strengthen performance and bench depth.
• Ensure office readiness, staffing, facilities, and day-to-day operations.

Skills

Leadership

Client-centric

Coaching

Communication

Problem-solving

Data interpretation

Travel readiness

Organizational skills

Prioritization

Education

Bachelor’s degree

Job description

H&R Block seeks a Multi-Office Leader to oversee a portfolio of 4–6 offices, delivering a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive performance across locations.

You’ll own staff readiness, facilities, compliance, and day‑to‑day operations while traveling between offices to maintain a strong in‑person presence and client outcomes.