Area Experience Leader - Multi-Office Operations

H&R Block, Inc.; Evansville (IN); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, delivering a consistent, consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and strengthen execution across locations.

You will own office readiness, staffing, facilities, and day-to-day operations while driving performance, revenue growth, and client satisfaction across the portfolio. This hands-on, visible leadership role requires travel between offices.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Oversee 4–6 retail offices to ensure a consistent, high-quality client experience.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead and develop Tax Professionals and Client Service Professionals with coaching and accountability.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations across offices.
• Monitor performance metrics and drive revenue, growth and business outcomes across offices.

Skills

Leadership

Client experience

People development

Operational leadership

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, delivering a consistent, consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and strengthen execution across locations.

You will own office readiness, staffing, facilities, and day-to-day operations while driving performance, revenue growth, and client satisfaction across the portfolio. This hands-on, visible leadership role requires travel between offices.