Area Experience Leader, Multi-Office Operations

H&R Block; Glendale (CA); On-site; USD 70,000 - 77,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 offices, ensuring a consistent, consultative client experience across locations with strong operational execution. You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming setting.

As a visible, hands‑on leader, you’ll balance strategy with in‑office presence, set expectations, and monitor performance to drive revenue, growth,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit environment with performance accountability.
• Strong client‑centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Ability to drive business and financial results across multiple locations.
• Experience leading through change and new processes.
• Independent judgment and prioritization across locations.
• Experience in facilities, staffing, or compliance.
• Strong communication and problem‑solving skills.
• Ability to interpret data and identify actionable insights.
• Ability to lift up to 20 pounds and travel between offices.
• Willingness to work evenings, weekends, and Saturdays as needed.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals, coaching to performance.
• Provide coaching based on observed behavior and performance data.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations across offices, including staffing and compliance.
• Oversee office readiness, facilities, supplies, and onboarding for seasonal demand.

Skills

Bachelor’s degree

Team leadership

Client-centric mindset

Coaching & development

Performance management

Change management

Independent judgment

Facilities & staffing

Communication skills

Data interpretation

Physical ability to lift 20 lbs

Travel frequently

Flexible scheduling

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 offices, ensuring a consistent, consultative client experience across locations with strong operational execution. You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming setting.

As a visible, hands‑on leader, you’ll balance strategy with in‑office presence, set expectations, and monitor performance to drive revenue, growth,