Area Experience Leader - Multi-Office Coach & Ops Lead

H&R Block, Inc.; Portland (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive performance, staffing, and daily operations to meet business goals. In this hands‑on leadership role, you’ll travel between offices, build bench strength, monitor metrics, and ensure readiness for seasonal demand while fostering a welcoming,

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with performance accountability.
• Strong client‑centric mindset and consultative approach.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals; drive staffing and operations.

Skills

Leadership

Multi-unit leadership

Client service

Operations management

Staff coaching

Communication

Travel readiness

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive performance, staffing, and daily operations to meet business goals. In this hands‑on leadership role, you’ll travel between offices, build bench strength, monitor metrics, and ensure readiness for seasonal demand while fostering a welcoming,