Area Experience Leader — Multi-Office Growth

H&R Block, Inc.; Hillsboro (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

The role balances strategic oversight with hands-on leadership, including staffing, facilities, compliance, and day-to-day operations. Frequent travel across offices is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail or service environment.
• Strong client-centric mindset and consultative service delivery.
• Ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching to performance.
• Provide coaching based on observed behavior and outcomes.
• Identify patterns and address performance gaps; develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.

Skills

Staff leadership

Multi-unit management

Client-centric leadership

Performance coaching

Operations management

Travel readiness

Data interpretation

Education

Bachelor’s degree

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

The role balances strategic oversight with hands-on leadership, including staffing, facilities, compliance, and day-to-day operations. Frequent travel across offices is required.