Area Experience Leader - Multi-Office Client Excellence

H&R Block, Inc.; Denver (CO); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and high operational standards.

You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and align priorities to deliver strong client outcomes and business results. Responsibilities include staffing, facilities, compliance, and performance management across locations, with travel to offices as needed to maintain in-person

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently in-day, with minimal overnight travel, between assigned offices.
• Ability to work a schedule that aligns with operational hours across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors across the offices.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching to performance.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and take actions to improve results and client retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Own office readiness, facilities, and onboarding for seasonal demand.

Skills

Leadership

Client-centric mindset

Operations management

Team coaching

Data interpretation

Multi-location coordination

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and high operational standards.

You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and align priorities to deliver strong client outcomes and business results. Responsibilities include staffing, facilities, compliance, and performance management across locations, with travel to offices as needed to maintain in-person