Area Experience Leader: Multi-Office Growth & Excellence

H&R Block, Inc.; Battle Creek (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, align staffing and operations, and drive growth across the portfolio.

As a visible, hands-on leader, you’ll set expectations, monitor performance, and ensure readiness across offices. Frequent travel and in-person leadership are required to sustain excellence for clients and the

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact, using insights to improve the experience.
• Drive adoption of new client experience processes, tools and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and performance outcomes to strengthen execution.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics, identify trends, implement actions to improve results and retention.
• Ensure daily operations across offices, including staffing, scheduling, compliance, and SOPs.
• Oversee office readiness, including facilities, supplies, recruiting, onboarding, and seasonal prep.

Skills

Leadership

Client-centric

Coaching

Communication

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, align staffing and operations, and drive growth across the portfolio.

As a visible, hands-on leader, you’ll set expectations, monitor performance, and ensure readiness across offices. Frequent travel and in-person leadership are required to sustain excellence for clients and the