Area Experience Leader: Multi-Office Growth & Excellence

H&R Block; Port Charlotte (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring every location delivers a consistent, high-quality consultative client experience. You’ll set expectations, monitor execution, and coach Tax Professionals and Client Service Professionals to anticipate client needs.

As a hands-on leader, you’ll manage staffing and operations, drive revenue and growth, and maintain compliance across offices while traveling to stay connected with teams and

Qualifications

• Bachelor’s degree in a related field or equivalent leadership experience.
• 3+ years leading multi-unit teams with accountability for performance.
• Strong client-centric mindset with consultative leadership.
• Ability to travel frequently between offices.

Responsibilities

• Own delivery of the client experience across 4–6 offices.
• Evaluate performance and implement improvements.
• Lead Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Drive revenue growth and business results.

Skills

Leadership

Client-centric mindset

People coaching

Strategic oversight

Data interpretation

Cross-location collaboration

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring every location delivers a consistent, high-quality consultative client experience. You’ll set expectations, monitor execution, and coach Tax Professionals and Client Service Professionals to anticipate client needs.

As a hands-on leader, you’ll manage staffing and operations, drive revenue and growth, and maintain compliance across offices while traveling to stay connected with teams and