Area Experience Leader: Multi-Office Growth and Service

H&R Block, Inc.; Southfield (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations. You will coach Tax Professionals and Client Service Professionals, drive operational excellence, staffing, and compliance, while delivering strong business results.

You’ll balance strategic oversight with hands-on leadership, set expectations for performance, and travel between offices to maintain in-person presence and a

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years experience leading teams in a multi-unit setting with accountability for performance outcomes.
• Strong client-centric mindset with consultative experience.
• Proven leadership with coaching and accountability.
• Ability to drive business and financial results across multiple locations.
• Experience leading through change and new processes.
• Ability to prioritize across locations with independent judgment.
• Experience with facilities, staffing, or compliance operations.
• Strong communication and problem-solving skills for client issues.
• Ability to interpret data and translate insights into action.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with consistency.
• Evaluate execution quality and client impact; reinforce strengths and close gaps.
• Drive adoption of new client experience processes and tools; demonstrate client-centric leadership.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide real-time feedback to strengthen team execution and bench strength.
• Manage office readiness including staffing, facilities, and compliance.

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations. You will coach Tax Professionals and Client Service Professionals, drive operational excellence, staffing, and compliance, while delivering strong business results.

You’ll balance strategic oversight with hands-on leadership, set expectations for performance, and travel between offices to maintain in-person presence and a