Area Experience Leader: Grow 4–6 Office Teams

H&R Block, Inc.; Oregon; Sur place; USD 95 000 - 125 000; Plein temps

Résumé du poste

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations.

You will set expectations for consultative service, operations, team performance, and business results while staying hands-on in daily office life. You will coach Tax Professionals and Client Service Professionals, monitor performance metrics, and drive improvements in client acquisition and retention.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience driving business results across multiple locations, including labor management.

Responsabilités

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Connaissances

Leadership

Coaching

Client-centric

Data interpretation

Communication

Problem solving

Travel readiness

Multi-location ops

Formation

Bachelor’s degree or equivalent experience

Description du poste

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations.

You will set expectations for consultative service, operations, team performance, and business results while staying hands-on in daily office life. You will coach Tax Professionals and Client Service Professionals, monitor performance metrics, and drive improvements in client acquisition and retention.