Area Experience Leader: Grow 4–6 Offices

H&R Block; Bowling Green (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, driving a consistent, high‑quality client experience. You will set expectations for service delivery, staff performance, and business results while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, align priorities, and support client outcomes and

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi‑unit environments with accountability for performance.
• Strong client‑centric mindset and consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client‑centric mindset

Coaching & development

Data interpretation

Communication

Problem‑solving

Travel readiness

Labor management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, driving a consistent, high‑quality client experience. You will set expectations for service delivery, staff performance, and business results while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, align priorities, and support client outcomes and