Area Experience Leader: Grow 4–6 Offices with Impact

H&R Block, Inc.; Dayton (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high‑quality client experience and robust operational execution.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while maintaining hands‑on leadership across offices. You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations, using data insights to strengthen execution, grow revenue,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to climb ladders and lift, carry 20 pounds, with or without accommodation.
• Ability to travel frequently in‑day, with minimal overnight travel, across offices.
• Ability to work a schedule that includes evenings, weekends, and Saturdays as needed.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations; reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client‑centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes.
• Identify patterns across offices, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and implement actions to improve results, acquisition, and retention.
• Ensure daily operations across offices, including staffing, scheduling, labor, compliance, and SOPs.
• Own office and workforce readiness, including facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client-centric

Coaching

Communication

Data interpretation

Problem solving

Change management

Scheduling

Travel readiness

Strategic oversight

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high‑quality client experience and robust operational execution.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while maintaining hands‑on leadership across offices. You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations, using data insights to strengthen execution, grow revenue,