Area Experience Leader: 4–6 Office Team Builder

H&R Block; Village of Lindenhurst (NY); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical coverage

401(k) Plan

Associate discount

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive performance, and maintain hands-on presence to align priorities and deliver strong business results.

You will lead staffing, facilities, compliance, and day-to-day operations while developing bench strength and ensuring readiness for seasonal demand, with a focus on delivering

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently between offices with minimal overnight travel.
• Ability to work a schedule aligning with operational hours including evenings, weekends, and Saturdays.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric mindset

Data interpretation

Communication skills

Problem-solving

Education

Bachelor’s degree in related field or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive performance, and maintain hands-on presence to align priorities and deliver strong business results.

You will lead staffing, facilities, compliance, and day-to-day operations while developing bench strength and ensuring readiness for seasonal demand, with a focus on delivering