Area Experience Leader: Lead 4–6 Offices

H&R Block, Inc.; Garfield (NJ); On-site; USD 65,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, driving a consistent, high-quality client experience across all locations.

You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident environment. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to deliver

Qualifications

• Proven ability to lead multi-unit teams and drive performance.
• Strong client-focused mindset with experience delivering consultative service.
• Experience coaching and developing frontline teams across locations.
• Demonstrated ability to manage daily operations and labor across multiple sites.

Responsibilities

• Own consistent client experience across 4–6 offices and ensure standards.
• Evaluate execution quality and client impact; drive improvements across locations.
• Lead office readiness, staffing, facilities, and day-to-day operations across offices.
• Coach Tax Professionals and Client Service Professionals to raise performance and accountability.
• Monitor metrics, address gaps, and align priorities for business results.

Skills

Leadership capability

Client-centric mindset

Coaching and development

Operations management

Strategic oversight

Communication and problem-solving

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, driving a consistent, high-quality client experience across all locations.

You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident environment. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to deliver